Security and Privacy
What should I do if a game doesn’t load?
If a game fails to load, ensure your internet connection is stable and meets the minimum speed requirements. Clearing your browser’s cache and cookies can also help. If the issue persists, contact Pin-Up Casino’s 24/7 live chat support for assistance.
Lag or slow performance may result from an unstable internet connection, outdated device software, or running multiple applications simultaneously. Closing unnecessary programs and updating your device can improve performance. If issues continue, reach out to Pin-Up Casino’s support team for further assistance.
Can I play on multiple devices?
Yes, Pin-Up Casino is compatible with various devices, including desktops, laptops, and mobile devices. You can access your account and play games across different platforms.
What happens if I lose connection during a game?
If you lose connection during a game, the outcome may be pending. Once you reconnect, the game will resume, and the result will be updated. If the issue persists, contact Pin-Up Casino’s support team for assistance.
Bonuses and Promotions
Why didn’t I receive my bonus?
If you haven’t received your bonus, ensure you’ve met all the eligibility criteria and wagering requirements. Bonuses may also have expiration dates. For assistance, contact Pin-Up Casino’s support team.
Do bonuses have an expiration date?
Yes, bonuses at Pin-Up Casino have expiration dates. For example, some bonuses are valid for 30 days after your customer account has been opened. Once the bonus expires, the bonus amount and any winnings associated with the bonus will be removed from the account.
Can I opt out of bonuses?
Yes, you can opt out of bonuses at Pin-Up Casino. If you prefer not to receive a bonus, you can decline the offer during the promotion process.
How do bonus conditions affect my winnings?
Bonus conditions, such as wagering requirements, affect how you can use and withdraw bonus funds. You must meet these conditions before withdrawing any winnings derived from bonus funds.
Mobile Usage
Is the mobile app safe to download?
Yes, the Pin-Up Casino mobile app is safe to download. It utilizes SSL encryption to protect your personal information and financial transactions.
Can I use the website without installing the app?
Yes, you can access Pin-Up Casino’s website directly through your mobile browser without installing the app. The website is optimized for mobile use.
Why isn’t the app working on my phone?
If the app isn’t working on your phone, ensure your device meets the system requirements and that the app is updated to the latest version. If issues persist, contact Pin-Up Casino’s support team for assistance.
Is there a difference between the app and the website?
While both the app and the website offer similar features, the app provides a more streamlined and optimized experience for mobile users. Some minor differences may exist in design and functionality.
General Technical Questions
What should I do if I forget my password?
If you forget your password, click on the ‘Forgot Password’ option on the login page. You’ll be prompted to enter your registered email address to receive a password reset link.
What should I do if I forget my password?
If you forget your password, click on the ‘Forgot Password’ option on the login page. You’ll be prompted to enter your registered email address to receive a password reset link.
To update your account information, log in to your account and navigate to the ‘Account Settings’ section. Here, you can modify your personal details as needed.
Why am I not receiving verification emails?
If you’re not receiving verification emails, check your spam or promotions folder. Ensure that the email address you provided is correct and that your inbox isn’t full. If the issue persists, contact Pin-Up Casino’s support team for assistance.
How can I close or deactivate my account?
To close or deactivate your account, contact Pin-Up Casino’s support team through their live chat or email support. They will guide you through the process.
